Refund Policy

DISCOUNTS:

All eligible discounts running at a given point in time are not applicable on sale items. Discounts are not valid on jewellery, bags, accessories & footwear products.

CANCELLATIONS

Cancellations of Cash on Delivery orders has to be done strictly within 12 hrs of an order being placed. Please reach out to us at support@www.ecolook.in or at +91 8910307839 with your order number. Prepaid orders are not eligible for cancellation once placed.

RETURNS/EXCHANGES

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

Products eligible for returns:

1. →Clothing items
2. →Fabrics
3. →Dupatta
4. →Sarees

Products not eligible for returns:

1. →Jewellery
2. →Footwear
3. →Home Decor Products
4. →Plus size clothing items with Sizes XS and XL and above
5. →Sale Products
6. →Customised Products

To return your order:

1. Please write mail to support@www.ecolook.in with your order number or phone number within 15 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order.
2. We will then be able to initiate a reverse pickup at no extra cost within India.
   For international orders, the customer will need to send the product back to us and bear the shipping cost to and fro.
3. After receiving the returned product, we will provide you a store credit amounting the value of your returned order excluding any shipping cost paid by you at the time of placing an order.
4. You can use the store credit code with a validity of 1 year for any product listed on our website.

EXCHANGE :

To exchange your product with another product:

1. If you want to exchange it with any other product from the website, the above procedure of returning the product will have to be followed.
2. Once the store credit is issued to you, a new order for the item needed in exchange will have to be placed by you using the coupon code provided in the discount box on checkout.

To exchange your product for a different size:

1. Please write mail to support@www.ecolook.in and your order number or phone number within 15 days from the date of receipt of shipment stating the exchange reason and selecting the product you wish to exchange in your order.
2. We will then be able to initiate a reverse pickup at no extra cost within India.
   For international orders, the customer will need to send the product back to us and bear the shipping cost to and fro.
3. After receiving the returned product, a new order for the different size needed will be auto placed and the shipping fee will be charged again.
4. Customised Products – Incase you have any customised products ( increased dress length, sleeve length etc. or made as per measurements provided) Please note any customisation makes your order ineligible for returns.

Please Note

We click our photos in natural light so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more. Also, our products are truly handcrafted and hand done. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to it. Please also understand that unlike chemical dyed and digital printed products, handcrafted products are not mass manufactured but in fact made in batches. Thus slight variation in colour, shade, motif in each batch produced is natural due to the human involvement in the process. However, if the product has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.